Trust & Safety • Aetiv

Trust & Safety

We at Aetiv believe it is our outmost responsibility to make sure your information IS safe with us. It’s our priority to make sure you are threat free and this is accomplished by screening for potential threat before they hit, making sure all security issues are well investigated and dealt with. Our goal is to provide a safe and trusted platform for content creators and their fans to interact without fear.

Creators Responsibility

Be straightforward with your choice of perks. It is tempting to add a lot of perks to your page to drive up your subscriptions. Your fans only trust you when you deliver on the services you promised.

Be open with your fans and carry them along with every update on your page. Do your best to answer your fans and if there is a case of security threat, get in touch with ASAP.

When working with a third party most likely a brand, make sure you are careful when sharing confidential information.

Backers Responsibility

It is within your right to pledge any amount you wish to pledge to a content creator. If you feel you are been bullied to make a pledge you don’t feel comfortable with, get in touch with us by sending an email to queries@aetiv.com.

Before pledging to a content creator, make sure you are on the right page. Take your time to go through their page and if you suspect any foul play, get in touch with us by clicking on the “report page”.

If unsure about anything about the content creator you are pledged to, ask the creator. There is an option to message the content creator on their page. If you come anything suspicious, do not hesitate to contact us by clicking on the “report page”. That feedback helps us make sure no one’s trying to abuse the system.

Our Responsibility

We listen to your reviews from the community and our team of highly trained engineers make it their priority to make sure the platform is the safest platform to be on.

We do random and scheduled security checks to make sure the platform is threat free. Our team of engineers use complex algorithms to deal with threat before it becomes a problem.

We make sure our platform is 100 % welcoming to everyone who uses it. If any party poses a continued problem to the platform after been asked to rectify a problem, we don’t hesitate to suspend them.

General Security Tips

Be careful when handling out personal and sensitive information out. Make sure every information you give to a content creator is done the medium provided by Aetiv. If in doubt, visit our privacy policy.

Using our security tools make your online presence safer. Our Two-Factor Authentication makes it safer to log on to the platform and navigate. If in doubt of log in, checking your history in your account setting highlights when and where your account was accessed.

Beware of “phishing’. Phishing is the attempt to obtain sensitive information such as usernames, passwords and credit details, often for malicious reasons, by disguising as a trustworthy entity in an electronic communication. Aetiv will never ask for your credit details or payment information over the phone or in an email. When taking to our customer care, a code is generated on the Aetiv platform to be passed to the customer service. If you receive an email or someone asks for your information, don’t hesitate to get in touch with us ASAP.

Aetiv is a platform that brings content creators and their fans together to have a remarkable experience. This works best when everyone is well informed, and the communication flow is direct and honest. We welcome you to the platform and hope you have the best experience and if there is anything you want to know, do not hesitate to get in touch with us by sending an email to enquiries@aetiv.com.

☝️